1. We are DAP trade, the goods are sent to the destination country of Canada in September, and remind the customer to clear the customs and pay taxes and pick up the goods in time, the customer assist the freight forwarder to pick up the goods, but the customer did not finish 2. We have sold to Canada many times, the buyer can pick up the goods smoothly, why is this customer can not pick up the goods? How to explain? It is the customer who does not cooperate and maliciously refund. 3. The buyer said that we do not have the qualification to export beauty equipment to Canada, please provide the relevant documents, if the document is true, the buyer knows that Canada can not sell it, why still insist on buying? This isn't about us. It's about fraud 3.The customer mentioned payment of 4900 USD, what is the cost? Is there any proof? If it is to pay taxes and fees, why can't customs clearance, customs departments also require tax? This is not legal. Finally, what I said is true，please check!